Information to Share with General Service Contractors

IMPORTANT information we encourage you to share with your GSC providers.

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18.1 General Service Contractors (GSC)

Safety First: All personnel operating a forklift, skyjack, or electrical pallet jack, must have a valid license to operate the equipment (license must be available for review).
All forklifts are required to pick up a number flag from ACC Safety as an easy means of identifying forklifts and their drivers
The Austin Convention Center is designated a clean-air facility. Smoking is permitted in designated areas only.
General Service Contractor employees must be identifiable by a uniform, name tag or badge.
A General Service Contractor supervisor or foremen must be present before General Service Contractor employees may enter the facility.
General Service Contractor personnel, please refrain from using the Department employee break room.
Drapes, decorations, bunting and other decorative materials must be fire resistant and/or properly treated to meet the requirements for flame proofing.
The lobby areas, doors, escalators, and passenger elevators are only for pedestrian traffic.
Only Department employees are authorized to operate freight doors.
Exit, fire hose cabinets and fire pull station signs must be visible and accessible at all times.
Utility services (electrical, water/drainage, natural gas, compressed air, telephone, and technical services) are exclusive services provided and managed directly by the Austin Convention Center Department. Exhibitors must process utilities requests and payments directly with the Austin Convention Center Department (ACCD). Current utility forms are available from the Department Utility Representatives.
Service orders for utilities requested by the client’s exhibitors must be placed and paid for directly with the Austin Convention Center Department.
ACC Utilities services must be in place PRIOR to laying carpet in booths and/or aisles.
A detailed and accurate production schedule is required thirty-on (31) days prior to the first move-in day.

18.2 Exhibit Hall Requirements

The Event Coordinator submits the floor plan to the Fire Marshal for approval. It is best to submit a plan for review before booths are sold in an effort to avoid costly changes involving exhibits.
Covered exhibits and multi-level exhibits require Department approval.
A “to scale” exhibit floor plan is required and must include the name, dates and location of the event, as well as, the initial draft and revision date(s) of the plan.
Four (4) 11” x 17” floor plans detailing the exhibit layout, show offices, the service counter(s) and the utility grid are required.
Allow access to all exits, fire house cabinets, fire alarm pull stations and rest rooms.
Minimum aisle space required is ten (10’) feet.
Cylinders of compressed gases require approval by the Fire Marshal. Cylinders must be secured in an upright position at all times.
Exit signs must be visible at all times. Additional exit signs must be provided by the client or GSC if building signs are obscured by drape or booth signage

Download GSC Guide – email this copy to your general service contractors.